Pengaruh Kualitas Sistem dan Kualitas Informasi Aplikasi Jogja Smart Services (JSS) Terhadap Kepuasan Pengguna Pada Masyarakat Yogyakarta

Abstract

The use of information technology in providing public services in the advanced digital era is very important. The public service that uses it is Jogja Smart Service (JSS). Even though JSS has a high rating on the Google Play Store, namely 4.9/5.0, there are still user complaints. This research intends to determine the influence of system quality and information quality of the JSS application on user satisfaction in the people of Yogyakarta city. This research uses a quantitative approach by collecting data through questionnaires. Data analysis was carried out using various types of tests such as validity, reliability, classical assumptions, multiple regression, correlation coefficient, coefficient of determination, t, and f with the SPSS 25 program. Research results show that system quality and information quality partially or simultaneously have a significant positive influence on user satisfaction was 41.4%, while the remaining 58.6% was influenced by other factors. Descriptive analysis finds indicators with the lowest scores on each variable. In terms of system quality, the security indicator gets a score of 83.5%. Furthermore, in the information quality variable, the consistency indicator recorded a score of 78.75%. Next, in the user satisfaction variable, the indicator of confirmation of expectations regarding systems and information achieved a score of 77.5%.